Frequently Asked Questions

HOW DO I MAKE A PAYMENT?

Payments can be made by bank transfer or credit/debit cards. Please select at check-out/payment page.

HOW DO YOU SHIP & DELIVER?

All CBD Works products are shipped in discrete packaging. For national orders we use the Royal Mail and courier services. For International orders we use various couriers; FedEx, DHL, TNT, DPD etc. There are various options which can be selected on the order page.

ARE YOUR PRODUCTS SUITABLE FOR VEGETARIAN, VEGAN, HALAL, KOSHER?

All our products are Vegetarian, Halal and Kosher. Most products are Vegan, although you should check the product information page to confirm.

DO YOU HAVE QUALITY ASSURANCE & QUALITY CONTROL?

Yes, we don’t buy products without carefully checking and continuous monitoring of growers, suppliers, formulators and manufacturers. We also use fully certified laboratories and inspection companies to fulfil the QA/QC requirements.

HOW ABOUT RETURNS & REFUNDS?

In the event of being unsatisfied with the quality of the product, please contact us by email within 14 days of receiving the product for a full refund. Import duties are non-refundable. Product must be unopened to receive a full refund. If the product is defective or damaged there is a full warranty period of 3 months.

WHO ARE YOU?

We are a close family group passionate about the plant and its wellness properties provided by Mother Nature, hence our tag line “naturally”. Collectively we have many, many years of experience in working with Cannabis Hemp. Our Chairman and CEO and other team members have travelled extensively to Afghanistan, Africa, Caribbean, EU, India, Israel, Pakistan and the Americas and continue to do so, in search of the best products to add to our list of formulations and research and design. We also use the services of various “experts” including; Botanical Chemists, Chemists, Researchers, Laboratories and professional specialists from the Human, Equine and Canine medical fields to check and test our research findings.

We are not a reseller, we manufacture for ourselves and others.

IS CBD LEGAL?

Yes, CBD is non-psychoactive, meaning it can’t get you high, and is considered legal and safe. The government of the United Kingdom and its various departments, MHRA, FSA, VMD & Home Office are working with the various organisations, companies and activists to change the law to allow full medical approval of Cannabis.

CAN I MAKE PHONE ORDERS?

Yes, our team will take your calls between 10:00hrs to 19:00hrs Monday to Saturday excluding bank holidays.  Due to the nature of our business and the controls by MHRA and FSA our team cannot advise you on dose and what type of product is good for you.

WHAT ABOUT HORSES AND PETS?

Our horses and pets are an integral part of any family and should be treated like their human companions.  Animals also have an endocannabinoid system so CBD is fine for both humans and animals.

Additionally we have an AMTRA (Animal Medicines Training Regulatory Authority) Suitable Qualified Person (SQP) on our staff: https://www.amtra.org.uk/

CAN I GET HIGH FROM TAKING CBD?

No, all our products have zero Tetrahydrocannabinol (THC) the psychoactive part of the plant, or below the UK and EU guidelines of 0.2%. CBD is non-psychoactive, meaning it can’t get you high. CBD is considered a safe product by the appropriate UK regulatory bodies.

HOW SHOULD I STORE & SHELF-LIFE?

Always keep out of the reach of children.  Store in a cool dark place and out of sunlight.  Yes, you can keep in a refrigerator, however you may need to warm the thicker oils to get the flow going.

Shelf life for all CBD products is 24 months from manufacture, please see the packaging for actual date.

WHAT DOSE SHOULD I TAKE?

See also “Will CBD Work for Me”

We are not allowed to provide dosage rates, however there are many articles on the web such as the links below.

https://www.leafly.com/news/health/whats-the-right-dose-of-cbd

https://herb.co/marijuana/news/correct-cbd-dosage

WILL CBD WORK FOR ME?

There are many statements and comments on social media lauding the plant and its many benefits.  However, it is not a “one size fits all”.  Everybody is different.  The same goes for the plant, different types of plant whether Indica, Sativa or Hybrid strains will produce different effects.  As far as UK & EU regulations are concerned’ we cannot state which product is good for which ailment. The USA & Israel are at the forefront in this regard and a little internet search of the cannabis publications will provide a good guideline for type and dose.

WHAT IS THE ENDOCANNABINOID SYSTEM?

Dr Ethan Russo, Neurologist & Medical Scientist explains in this video link below.  Provided by Project CBD.

https://www.projectcbd.org/science/cannabis-pharmacology/dr-ethan-russo-cbd-clinical-endocannabinoid-deficiency

DO YOU HAVE A CHARITY & COMPASSION PROGRAM?

Yes, The CBD Works, support a registered UK charity (registered # 1157997)
Cancer Solutions. Cancer Solutions provides help and support for the Biological Treatment for Cancer to people who cannot afford holistic treatments for cancer and other debilitating ailments. We have committed to donating a percentage of all profits to this excellent charity. Should you wish to help others less fortunate than yourselves please enter an amount at the end of your order which will go direct to Cancer Solutions.

Even a little goes a long way.

DO YOU HAVE CERTIFICATES FOR YOUR PRODUCTS?

We have all certifications from USA and EU approved and registered laboratories.  In fact, as far as we are aware The CBD Works are the first UK based company to have some of our products tested by a UKAS Laboratory in the UK.

United Kingdom Accreditation Service (UKAS) is the sole national accreditation body recognised by the British government to assess the competence of organisations that provide certification, testing, inspection and calibration services.

WHAT ABOUT ETHICS AND FAIRTRADE?

All our products are made using base products which have been grown, harvested and formulated under guidelines of the Fairtrade Foundation. We only work with suppliers who continuously strive to improve the conditions of its workers.

DO YOU HAVE A HELP DESK?

Yes, our team will take your calls between 09:00hrs to 18:00hrs Mon to Friday excluding bank holidays.  Due to the nature of our business and the controls by MHRA and FSA our team cannot advise you on dose and what type of product is good for you.

WILL CANNABIS INTERACT WITH MY PRESCRIPTION MEDICATIONS?

Although most UK Doctors are not trained in Cannabis, the majority are aware of CBD and its many properties. Always consult your Doctor before use.

WHAT ARE TERPENES?

Terpenes are now in the news due to the prominence of the exciting on-going work with the Cannabis Plant.

Terpenes are extracted from various plants, trees, shrubs and flowers.  To give a better description; when you are next in florists there literally hundreds of terpenes floating in the air, it’s the fragrance.

Terpenes provide the smell and the flavor for many products.

When one smells a terpene your olfactory gland informs your brain, in particular your Limbic system of the presence of a terpene (smell).  The Limbic system controls a variety of functions including, olfaction, behavior, emotions and long term memory.  Additionally the Limbic system transmits signals to release endorphins and serotonin making you feel a certain way.  So Terpenes play huge part in relief and stress reduction amongst many other feelings.

Terpenes have been  used by the ancients for treating all kinds of ailments, i.e., Lavender which aids sleep has a terpene known as “Linalool” which is present in many botanicals, especially cannabis.  CBD Extracts have natural terpenes in them, however processing of extracts causes terpenes to be reduced therefore reducing the potential health benefits.  At CBD Works we reintroduce terpenes in to extracts giving you, the user, the full potential of the CBD product.

Our R&D department have visited manufacturing facilities in Israel (2 companies) Spain (1 Company) and the USA (2 companies).  The CBD Works are proud to announce the signing of agreements with a group of academic botanical scientists to produce Terpenes and their by products which the CBD Works is bringing to the EU, UK and Irish markets.

All CBD Works terpene products are food grade with the majority being organic.  Moreover they are fair trade sourced and cruelty free.